business case

Transformation Economics

Realized value equals Volume times Improvement times Adoption times Realization.

Transformation Economics: four bars of decreasing height, multiplied down to a collapsed resultFour vertical bars of decreasing height arranged left to right, labeled Volume, Improvement, Adoption, and Realization, each pair separated by a multiplication symbol. A fifth, much shorter bar at the far right, following an equals symbol, represents the realized result of multiplying all four terms together, visually showing how the value collapses. Example figures are annotated beneath the bars: 100,000 times 30 percent times 20 percent times 60 percent. The result bar is marked in the accent color.VOLUME100,000×IMPROVEMENT30%×ADOPTION20%×REALIZATION60%=REALIZED VALUE≈ 3.6%the Economicserikcaldwell.com
the Economics

Structure

Volume
How many transactions, cases, documents, or inspections does this process handle? Fails when optimizing a process that runs eleven times a year.
Improvement
How much better or faster is it per transaction? Fails when the number is measured in the demo, not in the building.
Adoption
What fraction of the eligible population actually uses it? Fails when 100 percent is assumed; real adoption is rarely above 40 percent.
Realization
Did the organization convert the gain into something measurable? Fails when nobody can answer this one.

Realized value equals Volume times Improvement times Adoption times Realization. Because the terms multiply instead of add, one weak term does not shave a little off the total; it takes most of it down with it. Twenty percent adoption combined with a forty percent improvement per transaction nets an eight percent improvement overall, not forty percent, because point two times point four is point zero eight.

Volume asks how many transactions this actually touches; optimizing a process that runs eleven times a year is not a transformation program. Improvement asks whether the gain was measured in the demo or in the building, where interruptions, exceptions, and real data live. Adoption asks what fraction of the eligible population actually uses the thing, and the honest answer is rarely above forty percent. Realization is the term almost nobody can answer: a government employee who saves four hours a week does not save taxpayers four hours of salary unless the organization can say what happened to those four hours, whether the capacity was redeployed, backfilled, or simply absorbed without a trace.